Privacy & Cookies Policy

We understand that we have a moral and legal responsibility in respecting your privacy and taking care of any personal data we may hold about you. If you would like to contact us regarding your personal data, you can do this by phone, email or writing to us. Our contact details are at the bottom of this policy and on the Contact Page of our website and any enquires regarding your personal data should be addressed for the attention of our Data Protection Officer.

The following policy explains how we collect, store and use personal data when you visit the website, when you enter into dialogue or a transaction with us and when we are processing personal data in accordance with the services we provide. It also describes the types of data we collect, how we use this data to ensure we provide relevant and timely services to you, and your rights to control our use of that data. This policy lays out our specific commitments, in compliance with and beyond the General Data Protection Regulation (commonly known as the GDPR) and the associated Data Protection Act.

This policy only covers your personal identifiable information on this website and personal data that we process. There are links on our website to third party sites beyond our control, and we suggest that you always check the privacy policies of these sites before using them. Also this policy does not cover the personal data processing activities of anyone for whom we process personal data as a data processor, i.e. in accordance with their instructions.

By visiting this website, and in providing any personal data about yourself to us, you are confirming that you have read, understood and accept our policies and practices. If you are at all uncertain about any aspect of our policies and practices, please contact us and refrain from using this website and our other websites.

Your personal information

Collecting relevant personal data is a necessary part of us being able to provide you with any products and services you may request from us or in providing products and services to our customers.

We will only use your personal data for the legitimate purpose for which it was collected, and we will do this in a fair, secure and transparent manner. We will never use your personal data for any other purpose unless you have clearly agreed to it, or it is necessary for legitimate interests.

Copies of our current privacy notices for customers can be found at or further copies are available on request.

Data Controllers/Data Processors

Please note that where we are processing your data on behalf of a third party in many cases we will only process your data as a data processor, i.e. someone only processing data in accordance with the instructions of another person. This is usually as a data processor of one of our customers. In these cases we will not process your personal data as a data controller, i.e. someone is able to control and decide how personal data is used.

This distinction is important. You have certain rights in relation to your personal data, for example the right to be provided with the personal data held about you and details of its use and the right to have your personal data either erased or anonymised, commonly referred to as the right to be forgotten. These rights can generally only be exercised against a data controller of your data. In some cases this means that you cannot exercise these rights against us directly (i.e. where we only act as a data processor), but you can do so against the data controller (i.e. the person who controls how we process the personal data). In these cases we will endeavour to inform you who is the data controller of your personal data so that you can direct any such requests to them.

Also it is only a data controller that will provide you with a privacy notice about your personal data, so where we process your personal data as a data processor for a third party, that third party should provide you with a privacy notice which will set out details regarding the processing of your personal data, which should also include the processing to be carried out by us on their behalf.


Shop Vegan respects your privacy and safeguards your personal data. We always aim to treat personal data with respect, and to treat it as we would wish our own personal data to be treated and to keep it secure. We do not sell personal data to third parties.

What personal data do we collect?

You will be asked for personal data such as your name, address and email address when you register, make an enquiry or order products and services from us.

How do we use your personal data?

Where appropriate, we use your personal data to:
• enter into, or perform, a contract or arrangement;
• comply with a legal duty;
• remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this, or
• for our own legitimate interests (such as marketing, internal record keeping, market research or to improve our products or services), provided your rights don’t override these. This may include:
– providing you with industry related news / research reports
– letting you know about our new products and services in which you may be interested
– informing you about changes and improvements to our products and services and to our websites
– for profiling and internal research purposes.

If you register to receive email communications from us alerting you to news and offers, you can opt-in or out of receiving these at any time. You can do this by sending an email to:


Transfer of data

If we transfer personal data about you outside the European Economic Area (EEA), we will ensure that all reasonable security measures are taken and that any 3rd party processers will be required to process the data in accordance with data protection laws and we will notify you in your privacy notice if we are the data controller. However we only currently store personal data within the European Economic Area (EEA). If one of our subcontractors (such as a payment processor) needs to transfer it outside of the EEA, then we will take steps to make sure there are adequate levels of privacy protection and to notify you if this is the case in your privacy notice.

Who we will disclose your personal data to

Shop Vegan does not sell, trade or rent your personal information to others. Where we collect your personal data directly, your details will be added to our database to process your request and so that you can be kept up to date with relevant details relating to our products and services. You can opt-out of receiving any marketing communications from Shop Vegan at any time.

Your personal data may be required to be passed to a third party if they need it to fulfil your order(s) for our products and services, or to execute the communications we send to you.

Where we process your personal data as a data processor for a third party, then your personal data will be accessible to and may be transferred to the third party who is the data controller.

Except as set out above, we shall not disclose your personal data unless obliged to, or allowed to do so by law, or where we need to do so in order to run our business (e.g. where other people process data for us). In such circumstances, we will normally put in place confidentiality or non-disclosure undertakings and other arrangements to protect your personal data.

Marketing messages

You can opt-out of any marketing messages we send you at any time by emailing



This website contains links to other websites. We are not responsible for the privacy practices of these other websites, and if you provide them with any of your personal data they will be a data controller of your personal data and you should read their own privacy policies before you provide them with your personal data. The policy described here applies only to personal data collected or processed by Shop Vegan


We employ a variety of technical and organisational measures to keep your personal data safe and to prevent unauthorised access to, or use, or disclosure of it. Unfortunately, no data transmission over the Internet is guaranteed 100% secure nor is any storage of data always 100% secure, but we do take all appropriate steps to protect the security of your personal data.

Rights regarding your personal data

You have a qualified right to access the data we hold about you. If you wish to do this please submit a request to The Data Protection Officer, Shop Vegan, 7 Ashley Close, Overseal, Swadlincote, Derbyshire, DE12 6NR or by email to We will:
• tell you whether any of your personal data is being processed by us
• provide a description of the personal data, the reasons it is being processed, and whether it will be given to any other organisations
• provide to you a copy of your personal data and, where available, the source of the data.
• We will do this within the prescribed 1 month period allowed, however, should the request involve complicated data flows across multiple systems, this time period could be extended, but we will always make contact with you at the point a request is raised.

You also have a qualified right to have your personal data either erased or anonymised, which is commonly referred to as the right to be forgotten. Again if you wish to do this please submit a request to The Data Protection Officer, Shop Vegan, 7 Ashley Close, Overseal, Swadlincote, Derbyshire, DE12 6NR or by email to We will:
• Assess what if any of your personal data is covered by the right to be forgotten
• Explain to you the reasons for any personal data which is held by us not being subject to the right to be forgotten, for example its retention is required by law

If you wish to invoke any of the other rights that you may have in relation to your personal data, for example rights to rectification, right to restrict processing, right to portability, right to object to processing and the right to object to automated decision making then you can only do so to the data controller. We may not always be the data controller of your personal data, so you may not always be able to invoke these rights against us.

You can also opt out of any third-party vendor’s use of cookies by visiting:


Inaccuracies and corrections

We endeavour to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please email

Changes to this policy

This Privacy Policy may change at any time, so you may wish to check it each time you visit our website. This page was last updated in June 2020.


In order to provide you with the best, tailored experience of Shop Vegan, our site will need to place small text files, or ‘cookies’, on your computer.

Most cookies that we use are ‘session’ cookies and only exist for the time that you are using our site. They perform functional tasks such as remembering that you are logged in as you move from page-to-page, or to pre-load your personal details into forms to save you time. We also track cookies anonymously to fuel our site analytics and learn how to improve your experience, and hone the relevance of our products and services.

We may also use cookies in our emails to track open rates and other performance indicators – again, so that we can continually improve the relevance and experience of our offering to you.

You can set your browser to reject all cookies. Please note that if you do this then certain areas of this website may not be able to function for you. Choose a browser setting that rejects third-party cookies but allows the benign, functional cookies to enable the website to function correctly.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose
Google Analytics __utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google Advertising: IDE
These cookies enable us to create relevant advertising that is engaging to our website visitors. We also use them to improve reporting on campaign performance.
We may use YouTube to provide videos on some of the pages on our website. YouTube sets cookies when you visit one of these video pages.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or


The Shop Vegan logo is copyrighted, as are the contents of the websites (including text, design and graphics). All rights are reserved.

Contact with Shop Vegan

All communications regarding Information Security and Data Protection should be directed to our Data Protection Officer, at or via mail to The Data Protection Officer, Shop Vegan, 7 Ashley Close, Overseal, Swadlincote, Derbyshire, DE12 6NR. Subject Access Requests or requests to invoke other rights can also be sent to this address or sent direct to